NEW YORK, Dec. 15, 2020 — Organizations are accelerating their digital transformation efforts not only to make their operations nimbler and more efficient, but to respond to dramatic fluctuations in demand and customer expectation, according to Deloitte’s 12th annual Tech Trends Report.
For organizations reckoning with the seismic shifts of 2020, this year’s Tech Trends report discusses the opportunities, strategies, and technologies that will drive confidence in new planning and implementation during the next 18 to 24 months. The future they find will be distinctly different from the realities of January 2020, yet CIOs are already charting a promising path toward tomorrow, as captured in this year’s report. Trends observed by Deloitte include the future of the workplace, the industrialization of AI initiatives, upgrades for the critical core, and technology that supports diversity, equity, and inclusion.
The nine trends explored in the report fall under three main categories:
The Heart of the Enterprise: Strategy, Engineered; Core Revival; and Supply Unchained focus on the alignment of organizational and technology strategy. These components of the enterprise are complex, but imperative for success, and must work in concert to support each other.
A Better Experience, Inside and Out: Bespoke for Billions: Digital Meets Physical and Rebooting the Digital Workplace offer a view of two sides of the same evolving coin for customers, employees, and stakeholders: how do you better merge the future of digital and physical experiences to drive more value? DEI Tech: Tools for Equity discusses increasingly sophisticated tools to support organizational DEI across the talent lifecycle, which is the spark that powers innovation.
Data: The Art of the Possible: As enterprises move further towards automation and machine-led decisioning, human capacity can be augmented at scale. MLOps: Industrialized AI; Machine Data Revolution: Feeding the Machine; and Zero Trust: Never Trust, Always Verify represent three specific opportunities for enterprises to realize more value through industrialization and automation.